About the organisation

A leading not-for-profit organisation that provides aged care, NDIS and community support services, with a strong focus on assisting people with diverse needs, including those from Culturally and Linguistically Diverse backgrounds (CALD), with a goal to enhance the well-being and independence of individuals and families through personal ,client-centred care.

About the role.

As the Team Leader for North Brisbane, you'll support and supervise a dedicated team of care workers delivering vital services across aged care, NDIS, and community support programs. You'll be responsible for guiding daily operations, ensuring high-quality service delivery, and fostering a positive, client-focused team culture. With a strong focus on staff support, rostering oversight, and continuous improvement, you'll play a key role in driving exceptional outcomes for our clients in the region.

Your leadership will help us:

• Provide strong leadership and support to a team of care workers across community, aged care, and NDIS programs.
• Maintain regular communication with the Operations Manager and implement directives from executive leadership.
• Uphold organisational policies, procedures, and relevant industry regulations and standards.
• Promote a collaborative team environment built on respect, professionalism, and open communication.
• Lead and participate in team meetings, internal reviews, and external forums as required.
• Support recruitment and deliver structured staff inductions in collaboration with relevant team members.
• Foster positive relationships with care staff, ensuring they feel supported, informed, and connected to the organisation.
• Mentor and coach team members, providing practical strategies to manage client relationships and service delivery.
• Deliver on-the-job training and guidance to maintain high service quality and support staff development.
• Maintain ongoing communication with coordinators and ensure consistent, client-focused service delivery.

Your benefits.

If you're passionate about community wellbeing and want to work where culture, compassion, and professionalism come together, this is the place for you.

By joining the team as the Team leader, you will experience a number of benefits which include:

• Meaningful Work - Make a real difference in the lives of persons that we serve
• Culturally Inclusive Environment - Be part of a team that respects and celebrates cultural diversity.
• Salary Packaging Options - Maximise your take-home pay through not-for-profit salary packaging.
• Professional Development - Ongoing training, mentoring, and career growth opportunities.
• Company Vehicle - Visit staff members at client homes, take vehicle home with you.
• Supportive Team Culture - Collaborative and respectful work environment with strong leadership support.
• Job Stability - Join a well-established and trusted community services organisation with over 40 years of service

About you.

• Self-motivated and able to inspire and lead others with confidence
• Strong ability to build and maintain professional relationships across all levels.
• Highly organised with a keen eye for detail and accuracy.
• Positive, can-do attitude with a strong passion for delivering high-quality work.
• Structured thinker with sound judgment and confident decision-making skills.
• Demonstrates integrity, ethical awareness, and a commitment to professional standards

Skills in:

• Tertiary qualifications in Human Services/Community Welfare.
• Demonstrated ability/experience in managing diverse and/or decentralised teams.
• Demonstrated knowledge of the aged and community care industry and relevant programs and delivery models.
• Demonstrated understanding of continuous quality improvement.
• Excellent written and verbal communication skills.
• Experience or knowledge of service delivery within a Culturally Diverse Community.
• Problem solving skills and the ability to function in a rapidly changing work environment.
• Demonstrated understanding of Industrial Relations regulations.
• A Current Police Certificate issued by the Australian Federal Police.
• A valid Driver's License and clean driving record.
• A current First Aid Certificate (including CPR).
• Current NDIS Worker Screening Check.
• NDIS Orientation Module.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.