Are you passionate about providing exceptional service and making a meaningful difference in people's lives? We are seeking a compassionate and detail-oriented Client Relationships Consultant to join a supportive, values-driven organisation within the disability services sector.

This is a fantastic opportunity to work in a purpose-led environment where the focus is on empowering individuals, enhancing client experiences, and contributing to a more inclusive Australia.

About the Role

Reporting to the Team Manager and working within a dynamic, collaborative team, you will be responsible for delivering high-quality, person-centred support to clients and providers. Your role will ensure clients feel informed, supported, and confident in navigating their plans and funding.

You'll split your time between phone-based support and case management, helping resolve enquiries, processing invoices, and ensuring each client receives an exceptional service experience.

Key Responsibilities

• Respond to incoming calls from clients, providers, and support networks with professionalism and empathy

• Provide accurate, complete information to achieve first-call resolution wherever possible

• Manage a mix of phone enquiries and case administration tasks

• Resolve client and provider issues in a timely, solutions-focused manner

• Maintain professionalism and uphold quality standards in all interactions

• Meet performance metrics, including productivity and customer satisfaction

• Process invoices and case work promptly and accurately

• Participate in training sessions to build knowledge and capability

• Adhere to organisational policies, procedures, and compliance standards

About You

You are someone who thrives in a client-focused environment and is passionate about helping people. You bring strong communication skills, empathy, and the ability to manage competing priorities calmly and effectively.

You will have:

• Previous experience in customer service or client-facing roles

• Strong administrative skills and attention to detail

• Excellent verbal and written communication skills

• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook)

• A collaborative, team-oriented mindset

• Flexibility, adaptability, and resilience

• A commitment to high ethical standards and quality service

Additional Requirements

As this role involves supporting vulnerable individuals, successful candidates will require:

• A Working With Children Check

• An NDIS Worker Screening Check

• Completion of NDIS orientation training

What's on Offer

• $35/hr + super

• Casual, ongoing contract for 3 months

• Potential to transition into a permanent position

• Join a supportive, caring team culture that values collaboration, excellence, and client wellbeing

• Meaningful work that makes a real difference every day

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.