ABOUT THE COMPANY

For over 50 years, Drake Medox has built a strong reputation as one of Australia's leading providers of homecare support services. We specialise in delivering high and complex care, underpinned by our commitment to quality, people, and outcomes.

As part of a global organisation, we are proud to invest in our people through continuous development, innovation, and collaboration across our national and international network.

Our work is guided by our RAPID values: Respect, Achievement, Passion, Integrity, and Diversity & Inclusion.

About the Role:
If you're passionate about delivering quality care outcomes and enjoy working in a fast-paced, people-focused environment, this is a great opportunity to build your experience across recruitment, roster management, client consultation and branch operations within a supportive team environment, while helping deliver high-quality care outcomes within a supportive team.

Key Responsibilities:

• Manage client rosters and coordinate work schedules for support workers and nurses to ensure effective service delivery.
• Build and maintain positive relationships with clients, candidates and key stakeholders through regular communication and support.
• Support payroll processing through timesheet review and pay approvals.
• Act as a first point of contact for incoming enquiries and provide general branch support as directed.
• Coordinate meetings with staff and clients to discuss care and service requirements.
• Assist with the end-to-end recruitment and onboarding of Disability Support Workers and Registered Nurses.
• Maintain compliance requirements and accurate system records for all field staff and client programs.
• Provide branch administration and system support across daily operations.
• Contribute to business development and branch marketing initiatives to support growth and service delivery.

What We're Looking For:

• Strong communication and relationship-building skills with a customer-focused approach.
• Ability to manage competing priorities in a fast-paced environment with strong organisational skills.
• Problem-solving mindset with the ability to adapt to changing situations and client needs.
• Team-focused approach with the ability to work collaboratively across the branch and wider business.
• Strong computer literacy, including experience with Microsoft Office, CRM and rostering systems.
• Self-motivated with a strong work ethic, sense of accountability and commitment to quality service delivery.

Why Drake Medox?

• Be part of a global organisation with strong industry presence
• Clear career progression opportunities across the business
• Access to ongoing learning and development programs
• Cross-branch collaboration, working with teams across multiple locations
• Hybrid working arrangements to support work/life balance
• A supportive, inclusive and high-energy office environment that celebrates success and values its people

How to Apply:
If you're ready to take the next step in your career and join a collaborative, people-first organisation, we would love to hear from you.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.